Terms and Conditions

GOLF HOLIDAYS DIRECT LIMITED

Booking Terms and Conditions

These booking conditions (the "Booking Conditions") set out the terms on which Golf Holidays Direct Limited (“Golf Holidays Direct”, "we", "us" or "our") agree to sell travel arrangements and package holidays to you.

We act as an agent in relation to all bookings you make with us. However, the Booking Conditions which apply to your booking will vary depending on the type of golf trip you have booked with us. We act in the following capacities:

1. 1. 1. As a multi-contract package organiser where we act as an agent on behalf of the third-party supplier of the travel arrangements included in your package holiday. These package holidays consist of a combination of travel arrangements, including transport, accommodation and/or pre-booked rounds of golf (“Package Holiday”). Your contract shall be with the third-party supplier of the travel arrangements disclosed to you at the time of booking and named on the booking confirmation (the “Supplier/Principal”). However, although we act as an agent on behalf of the Supplier/Principal, we accept responsibility as a “package organiser” and these bookings will benefit from the additional rights under the Package Travel and Linked Travel Arrangements Regulations 2018. Sections A and B of these Booking Conditions apply to Package Holiday bookings.

1. 1. 1. As an agent in relation to accommodation-only bookings (which may include pre-booked rounds of golf at the accommodation’s on-site golf course which is available to all guests as part of its overall general facilities). For these bookings, access to the accommodation’s on-site golf course is an intrinsic part of the facilities available to customers staying at the accommodation, including where access is pre-booked at the same time as booking the accommodation. As such, these bookings are not package holidays and they are not financially protected, nor do these bookings benefit from the additional rights under the Package Travel and Linked Travel Arrangements Regulations 2018. Your contract shall be with the hotel or other accommodation supplier disclosed to you at the time of booking and named on the booking confirmation (the “Supplier/Principal”). Sections A and C of these Booking Conditions apply to UK accommodation bookings.

1. 1. 1. From time to time, we may make tickets to the US Masters tournament (“Masters Tickets”) available for customers to book. We will always act as an agent in the sale of Masters Tickets. We do not sell Masters Tickets as part of a Package Holiday, and they will always be sold as a stand-alone purchase. As such, Section A and C of these Booking Conditions apply to your booking. Golf Holidays Direct is not sponsored by, affiliated with, or a partner of The Masters Golf Tournament or Augusta National, Inc. Golf Holidays Direct is an independent golf and sports event company and a provider of corporate and fan travel packages and hospitality events. Masters Badles are the property of Augusta National Golf Club and must there be retunred at the end of each Tournament day. Failiure to do so will results in a fine of $15,000 per badge. All clients will be asked to sign a waiver form in advance of taking their ticket. Masters badges will not be issued unless the signed waiver form is completed. Masters badges are non - refundable and non exchangeable from point of sale and are sold as a single component to any travel experience. That also includes event cancellation, postpoment and Inclement weather.

SECTION A: APPLICABLE TO ALL BOOKINGS

YOUR RELATIONSHIP WITH GOLF HOLIDAYS
1. Your booking is with Golf Holidays Direct Limited, a company registered in England and Wales under company number 10852718 and whose registered office is at Building 15, Gateway 1000 Arlington Business Park, Stevenage, England, SG1 2FP. Our registered VAT number is 271496385.
2. You can contact us by telephoning our customer service team at 0800 9752 686 or by writing to us at the postal address in clause 1.1 or by email to [email protected].
3. Please read these Booking Conditions carefully before booking with us. If there is anything within these Booking Conditions that you do not understand, then please contact us at the details given in clause 1.2 above to discuss what this means for you. If you do not agree to these Booking Conditions you must not make a booking with us.
4. The lead name on the booking will be the person responsible for the booking (the "Lead Name"). The Lead Name shall be responsible for making all payments, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking. The Lead Name must be at least 18 years old at the time of booking. References in these Booking Conditions to “you” and “your” mean the Lead Name and all persons named on the booking (including anyone who is added or substituted at a later date) or any of them.
5. The Lead Name must ensure and hereby confirms that the details provided for all parties to the booking are full and accurate, that all parties agree to be bound by these Booking Conditions and that the Lead Name has the authority to accept and does accept these Booking Conditions on behalf of all persons in the booking. The Lead Name agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances where personal details do not correspond with those shown on the passports of those travelling under the booking.
YOUR BOOKING
1. When making your booking, we will arrange for you to enter into a contract with the applicable Supplier/Principal of the travel arrangements, as specified on your confirmation invoice. Your booking with us is subject to these Booking Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you we advise you to read both carefully prior to booking. The Supplier/Principal’s terms and conditions may limit and/or exclude the Supplier/Principal's liability to you. Please see here for links to the terms and conditions for the Supplier/Principal’s on whose behalf we act as agent.
2. Your booking is confirmed when we issue you with a booking confirmation on behalf of the Supplier/Principal, at which point a contract will come into force between you and the Supplier/Principal. If your confirmed booking includes a flight, we will also issue you with an ATOL Certificate.
3. It is your responsibility to check the booking confirmation, ATOL Certificate and any other documents we send you carefully and to let us know immediately in the event of any error or inaccuracy, as it may not be possible to make changes later. Please ensure that the names on the booking confirmation exactly match the names as spelt in your passport (including all middle names).
4. We shall be under no obligation to issue a booking confirmation after you have placed a booking with us. We will not issue such a confirmation if we discover an error in the pricing of the travel arrangements (see clause 3 below) or if the travel arrangements (or any part of them) are no longer available.
5. If, for any reason, we are unable to accept your booking, we will inform you of this and not process your booking further. We will then arrange for you to be refunded any part of booking already paid, unless you decide to use that payment towards a different booking.
6. We will assign a reference number to your booking and tell you what it is when we confirm your booking. It will help us if you can tell us the booking reference number whenever you contact us about your booking.
PRICES
1. We may change the advertised price of any travel arrangements from time to time. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. We will confirm the actual price at the time of booking.
2. We advertise a large number of travel arrangements on our website and sometimes errors do occur. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do.
3. If we accept and process your booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel your booking and refund you any sums you have paid.
4. The price of the travel arrangements includes all government taxes as applicable at the time of booking that do not have to be paid locally. Those that have to be paid locally by you are extra and are your responsibility (such as international airport departure tax or local resort taxes). You will be advised of the amount of any such local charges where known by us before your booking is confirmed.
5. If you have booked a Package Holiday, additional terms apply to your booking. Please see section B of these Booking Conditions for further details.
PAYMENT
1. In order to make a booking with us, you must pay a minimum non-refundable deposit of £50 per person plus any required booking fees and insurance premiums. The deposit may be higher for certain types of bookings. The exact deposit amount will be notified to you at the time of booking.

1. If you have paid a deposit, the balance of the cost of your booking is payable no later than 8 weeks before your date of departure, unless you are informed otherwise at the time of booking. If you fail to pay the balance by the due date, we are entitled to assume that you wish to cancel your holiday. Where this is for a Package Holiday booking, we shall cancel your holiday and retain the deposit. Where we act as an agent, we will notify the Supplier/Principal who may cancel your booking and retain your deposit.
2. If you make a booking within 8 weeks of departure, you must make payment of the full amount at the time of booking.
GIFT VOUCHERS, LOYALTY POINTS & COMPETITIONS
1. By making a booking with us, you will automatically accumulate loyalty points called "Stableford Points" which you can use on any future booking. Stableford Points are not able to be used on the booking in which you have accumulated them and cannot be exchanged for cash or vouchers.
2. For each £1,000 spend with us you will accumulate 100 Stableford Points. 100 Stableford Points have a cash saving value of £10. You will be notified how many Stableford Points you have accumulated on your Booking Confirmation or via your online account with us.
3. No financial protection applies to the sale of gift vouchers until such time that the voucher is redeemed against a Package Holiday and you should ensure you are comfortable with this before purchasing any gift vouchers we offer from time to time.
4. Unused gift vouchers purchased from us or given by us cannot be refunded unless you have alerted the supplier in question beforehand and they have agreed to refund us for the equivalent cost.
BRAND AMBASSADORS
1. Occasionally, there may be guest appearances from brand ambassadors at certain events. However, these guest appearances do not form part of your booking with us, and we cannot guarantee their attendance as advertised. We will have no liability to you in the event the brand ambassador changes or cancels their guest appearance.
YOUR RESPONSIBILITIES
1. Travel insurance. You must purchase adequate travel insurance for your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs, ensuring it covers all the activities you plan to undertake and protects you against cancellation, medical and repatriation expenses and personal liability claims. If you wish to arrange additional activities while you are away, please check your cover before doing so. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
2. Travel advice. For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.
3. Behaviour. You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our or the supplier’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.
4. Passports & Visas. It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your trip. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change, and you must check the up-to-date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
5. Special requests. It is your responsibility to notify us of any special requests at the time of booking e.g. dietary conditions, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. We will pass your request on to the supplier but we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met.
6. Fitness to Travel, Disabilities and Medical Conditions. If you or a member of your party has a disability or medical condition or is a person of reduced mobility, please let us know before making a booking so we can ensure that the travel arrangements are suitable for you. Acting reasonably, if the supplier is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or, if you did not give us full details at the time of booking, we may cancel it and impose applicable cancellation charges, when we become aware of these details.
7. Covid-19. Please note that in certain circumstances (including but not limited to in the event of any epidemic or pandemic), entry restrictions can be imposed at a destination with little or no notice and which may affect your ability to travel to or enter the destination. You must ensure you have sufficient travel insurance to cover any losses you incur as a result, including cancellation charges, as we will not be liable to you for any losses you incur in these circumstances.
HOW WE MAY USE YOUR PERSONAL INFORMATION
1. We will only use your personal information as set out in our Privacy Policy: https://www.golfholidaysdirect.com/privacy-policy.
2. In the event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to the CAA, and/or trustee so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection. The CAA’s General Privacy Notice is at https://www.caa.co.uk/Our-work/About-us/General-privacy-notice/.
ACCOMMODATION RATINGS AND STANDARDS
1. All ratings are as provided by the relevant Supplier/Principals. These are intended to give a guide to the services and facilities you should expect from your travel arrangements. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.
DESCRIPTIONS
1. All descriptions and content on our website or otherwise issued by us is intended to present a general idea of the travel arrangements. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details in respect of any travel arrangements or any other services please contact us.
COMPLAINTS
1. If you have a complaint about your travel arrangements, you must tell the Supplier/Principal straight away. You must also contact us using the emergency contact telephone number which is included in your booking confirmation documents. That number will put you in contact with one of our employees who will take all reasonable steps to help you. It is only if you do this that we have the opportunity to put matters right whilst you’re still on holiday.
2. If you have a complaint or claim that you wish to pursue, please write to us within 28 days of your trip date and we will contact the Supplier/Principal on your behalf. Since we act as an agent on behalf of the Supplier/Provider, we are not responsible to you for any refunds or compensation payments and nor can these be made without the Supplier/Principal’s authorisation.
OTHER IMPORTANT TERMS
1. These Booking Conditions and the associated booking confirmation set out the entire agreement between us. You are not relying upon any other statement, promise or assurance in relation to your booking.
2. These Booking Conditions are between you and us. No other person shall have any rights to enforce any of their terms and conditions.
3. If we do not insist immediately that you do anything you are required to do under these Booking Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you immediately, we can still require you to make the payment at a later date.
4. We may transfer our rights and obligations with you under these Booking Conditions to another organisation, and we will do our best to notify you if this happens, but this will not affect your rights or our obligations under the Booking Conditions.
5. These Booking Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
6. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Booking Conditions or their subject matter or formation. However, if you live in Scotland, you can bring legal proceedings in respect of your booking in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of your booking in either the Northern Irish or the English courts.
7. If you have any queries about these Booking Conditions, please contact us before placing a booking via the contact details shown at clause 1.2.

SECTION B: PACKAGE HOLIDAYS

Where you have booked a Package Holiday with us, the additional terms in Section B of these Booking Conditions apply to your booking (in addition to Section A).

For all Package Holiday bookings, even though we are an agent in relation to your booking, we are the “package organiser” and you will benefit from additional rights under the Package Travel and Linked Travel Arrangements Regulations 2018. For further information on the key legal rights applicable to Package Holidays, please click here

PRICING

1. We reserve the right to increase the price of your confirmed Package Holiday solely to allow for increases which are a direct consequence of changes in:
  1. 1. The price of the carriage of passengers resulting from the cost of fuel or other power sources;
    2. The level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
    3. The exchange rates relevant to the Package Holiday.
2. If this means that you have to pay an increase of more than 8% of the total price of your confirmed Package Holiday, then you will have the option of accepting a change to another package holiday if we are able to offer one (if this is of a lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us.

1. We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to cancel the Package Holiday booking and provide you with a refund.

1. Should the price of your Package Holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £25. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your Package Holiday due to contractual and other protection in place.

1. There will be no change made to the price of your confirmed Package Holiday within 20 days of your departure nor will refunds be paid during this period.

YOUR RIGHT TO TRANSFER YOUR PACKAGE HOLIDAY

1. You have the right to transfer your place on your Package Holiday to another person, subject to compliance with the following conditions:

1. 1. 1. That person is introduced by you and satisfies all the conditions applicable to the Package Holiday;

1. 1. 1. Requests for a transfer must be made to us in writing at least 7 days before the start of the Package Holiday and must be accompanied by the name and other applicable details of the person who will replace you;

1. 1. 1. You pay any outstanding balance payment, an amendment fee of £35 per person transferring, as well as any additional fees, charges or other costs (such as those imposed by any suppliers) arising from the transfer; and

1. 1. 1. The transferee agrees to these Booking Conditions and the terms and conditions of the Supplier/Principal.

1. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, you can choose to cancel your booking and the Supplier/Principal’s cancellation charges will apply in order to cover estimated losses. Otherwise, no refunds will be given for customers not travelling or for unused services.

IF YOU WISH TO CANCEL YOUR PACKAGE HOLIDAY

1. You, or a member of your party, may cancel your confirmed Package Holiday at any time by giving us written notice by an email properly addressed to the email address set out in clause 1.2 above. Any such notice of cancellation must be given by the Lead Name on the booking.

1. Cancellations can only be accepted in accordance with the Supplier/Principal’s terms and conditions and the Supplier/Principal’s cancellation charges will apply. You must also pay us an administration fee of £35 per person.

1. Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the Package Holiday.

1. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

1. We will deduct the cancellation charge(s) from any monies you have already paid to us.

1. You have the right to cancel your confirmed Package Holiday before departure without paying any cancellation charges in the event of Unavoidable and Extraordinary Circumstances (as defined in clause 19) occurring at the place of destination or its immediate vicinity which significantly affect the performance of the holiday or significantly affect the carriage of passengers to the destination. If you cancel in these circumstances, we shall provide you with a full refund of any monies you have paid for your Package Holiday, but you will not be entitled to compensation.

IF WE MAKE A CHANGE TO YOUR PACKAGE HOLIDAY
1. As the arrangements which make up your Package Holiday are planned many months in advance, from time to time we may need to make a change to your confirmed Package Holiday. We reserve the right to do so at any time. Most changes are minor changes, however, occasionally we have to notify customers of a significant change that the Supplier/Principal is constrained to make to the main characteristics of the Package Holiday, or where the Supplier/Principal cannot fulfil any of your special requirements which it has accepted.
2. In the unlikely event that we have to make a significant change to your confirmed Package Holiday, we will tell you as soon as reasonably possible. You will then have the option to:
  1. 1. accept the proposed change. If this results in a package holiday of lower quality or cost, we will refund you the difference in price; or
    2. reject the proposed change and cancel your confirmed Package Holiday, in which case we will provide you with a full refund of all monies paid; or
    3. reject the proposed change, cancel your Package Holiday and take substitute one if we are able to offer one. If you decide to take a substitute holiday, we will inform you of its impact on the price of your booking. If the alternative is of a lower quality or cost, we will refund you the difference in price.
3. We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to cancel the booking and provide you with a refund.
4. If you decide to reject the proposed change and cancel your booking with a full refund of all monies paid, you may also be entitled to compensation in accordance with clause 18 below.
5. We will not give you any of the above options in the event that a change to the confirmed Package Holiday is a minor change. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard, or cancellation of a brand ambassador appearance usually qualify as minor changes.
6. Post-departure changes: If we become unable to provide a significant proportion of the Package Holiday that you have booked after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.
IF WE HAVE TO CANCEL YOUR PACKAGE HOLIDAY
1. On rare occasions, we may have to cancel your confirmed Package Holiday on behalf of the Supplier/Principal and we reserve the right to do so. If we have to do so, we will notify you as soon as possible. We will also offer you a substitute holiday if we are able to do so and inform you of its impact on the price of your booking. If the substitute holiday is of a lower quality or cost, we will refund you the difference in price. If we cannot offer you a substitute, or if you would prefer to cancel, we will provide you with a full refund of any payments made for the Package Holiday.
2. You may be entitled to compensation as a result of our cancellation of your Package Holiday in accordance with clause 18 below.
COMPENSATION
1. In the event we make a significant change or cancel your Package Holiday and you choose to cancel your booking, in addition to a full refund of all monies paid by you, we will pay you compensation as detailed in the table below. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
2. We will not pay you compensation where we have to cancel your Package Holiday as a result of your failure to make full payment on time; where the change or cancellation arises out of changes to the confirmed booking requested by you; or where we are forced to cancel or change your Package Holiday due to Unavoidable and Extraordinary Circumstances (as defined in clause 19).
3. Table of Compensation amounts

Period before departure within which a major change or cancellation is notified to you	Compensation per full fare paying passengers (excluding infants)
98 days or more	£0
43−97 days	£10
42 – 29 days	£20
28 days – 7 days	£30
Less than 7 days	£40

UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES
1. In these Booking Conditions, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken.
2. This may cover for example an outbreak of war or other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the package travel contract.
OUR RESPONSIBILITY FOR THE PERFORMANCE OF YOUR PACKAGE HOLIDAY
1. We will accept responsibility for your Package Holiday as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 as set out in this clause 20. This means that we are responsible for the proper provision of the travel services included in your Package Holiday, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your Package Holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in your Package Holiday. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which our or our employees’ or suppliers’ negligence affected the overall enjoyment of your Package Holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

1. 1. 1. The acts and/or omissions of the person affected; or

1. 1. 1. The acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

1. 1. 1. Unavoidable and Extraordinary Circumstances (as defined in clause 19).

1. We cannot accept responsibility for:

1. 1. 1. any services that do not form part of your multi-contract Package Holiday. This includes, for example, any additional services or facilities that a Supplier/Principal agrees to provide for you where the services or facilities are not advertised on our website as forming part of your Package Holiday and we have not agreed to arrange them as part of your Package Holiday, and any excursions/activities you purchase while away;

1. 1. 1. any damage, loss, expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you, or which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers; or

1. 1. 1. any expenses or losses that relate to or arise from any business (including without limitation, self-employed loss of earnings), or any indirect or consequential loss of any kind.

1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors; or for fraud or fraudulent misrepresentation.

1. We limit the amount of compensation we may have to pay you if we are found liable to you, as follows:
  1. 1. Loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

1. 1. 1. Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

1. 1. 1. Claims in respect of international travel by air, sea and rail, or any stay in a hotel:
      1. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
      2. In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
      3. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

1. It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these Booking Conditions.

1. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

1. Where it is impossible for you to return to your departure point as per the agreed return date of your Package Holiday due to Unavoidable and Extraordinary Circumstances (as defined in clause 19), we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period of up to three nights per person. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your Package Holiday.

1. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

1. If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance, which is not owing to any failure by us, our employees, or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to these terms, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance if the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

INSOLVENCY PROTECTION FOR PACKAGE HOLIDAYS

1. The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for your Package Holiday and for your repatriation in the event of our insolvency.

1. For flight-inclusive packages, we provide this protection by way of our ATOL number 11357 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: [email protected].

1. When you buy an ATOL protected Package Holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

1. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

1. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom. For further information, visit the ATOL website at https://www.caa.co.uk/home/.

1. We provide financial protection for Package Holidays which don’t include flights, by way of a trust account. For details of the trustee please contact [email protected]. The trustee will financially protect your Package Holiday in the unlikely event of our insolvency by arranging for you to receive a refund and, if your Package Holiday includes transport to and from the UK, for you to be repatriated. In this case, if already abroad, you will be returned to the point where your Package Holiday with us commenced.

FLIGHTS & TRANSPORT ARRANGEMENTS

1. No liability for delays to flights other transport. Air, rail, road and other departure times are supplied by the carriers. They are subject to, inter alia, air traffic control restrictions, weather conditions, the need for maintenance and the ability of passengers to check in on time. We do not have any liability to you for any delays that may arise (including any at your international departure airport). We will provide you with information and advice to the extent we are in a position to do so. Where applicable, the airline is responsible for providing any assistance as is legally required by EC 261/2004 (denied boarding and flight disruption) (see clause 22.4 below). Otherwise, any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.

1. Community list. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a ‘Community list’ that contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban_en.

1. Change of carrier. We are also required to advise you of the carrier(s) or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm flight timings. The flight timings shown on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets that will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched – we, or the airline, will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and / or aircraft type (if given) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these terms. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above and we / the carrier are unable to offer you a suitable alternative, the provisions of clause 16 will apply.

1. If your flight is cancelled or delayed. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 (denied boarding and flight disruption). Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to EC261 or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under EC261. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with EC261 or otherwise, you must, when requested, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that payment. If your airline does not comply with these rules you may use the CAA Passenger Advice and Complaints Service. See https://www.caa.co.uk/Passengers/Resolving-travel-problems/ for further details.

1. Advance Passenger Information. A number of governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.

SECTION C: ACCOMMODATION-ONLY BOOKINGS

The additional terms in Section C of these Booking Conditions applies to the following types of bookings:

Where you have booked accommodation only (which may include pre-booked rounds of golf at the on-site golf course which is available to all guests as part of its overall general facilities);
Masters Tickets (which are always sold as a stand-alone purchase).

YOUR CONTRACT
1. We act as an agent on behalf of the Supplier/Principal of your travel arrangements. This means that your contract is with the Supplier/Principal – not with us. We are not responsible to you for the provision of the travel arrangements specified on the booking confirmation, this responsibility lies with the Supplier/Principal.
2. Your accommodation booking may include pre-booked rounds of golf at the on-site golf course, which is available to all guests as part of the accommodation’s overall general facilities. For these bookings, access to the on-site golf course is an intrinsic part of the facilities available to customers staying at the accommodation, including where access is pre-booked at the same time as booking the accommodation. As such, these bookings are not package holidays and they are not financially protected, nor do these bookings benefit from the additional rights under the Package Travel and Linked Travel Arrangements Regulations 2018.
3. From time to time, we may make Masters Tickets available for customers to book. We will always act as an agent in the sale of Masters Tickets. We do not sell Masters Tickets as part of a Package Holiday, and they will always be sold as a stand-alone purchase.
MAKING A CHANGE TO YOUR BOOKING
1. If, after we have issued you with a booking confirmation, you wish to make an amendment to your booking, please contact us. We will contact the Supplier/Principal and let you know if the change is possible. Amendments can only be made in accordance with the Supplier/Principal’s terms and conditions. If the amendment is possible, we will let you know about any changes to the price of your booking or anything else which would be necessary as a result of your requested amendment and ask you to confirm whether you wish to go ahead with the amended booking. If the Supplier/Principal cannot make the amendment or the consequences of making the amendment (such as an increased price) are unacceptable to you, you may want to cancel your booking (see clause 25).
2. Where your requested change can be met, you must pay all costs and charges incurred or imposed by the Supplier/Principal together with an amendment fee of £35 per booking before the change can be made.
3. Please note that certain travel arrangements cannot be changed or transferred after they have been confirmed and any change could incur a cancellation charge of up to 100% of the cost of the travel arrangements and require you to re-book.
CANCELLING YOUR BOOKING
1. You may cancel your confirmed booking at any time prior to departure. Should you wish to do so, you must contact us in writing, using the contact details at clause 1.2. Such notification will only be effective on receipt by us. Cancellations can only be accepted in accordance with the Supplier/Principal’s terms and conditions and the Supplier/Principal’s cancellation charges will apply. You must also pay us an administration fee of £35 per person.
CHANGES & CANCELLATIONS BY THE SUPPLIER/PRINCIPAL
1. We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed booking or to cancel your booking. We will also liaise between you and the Supplier/Principal in relation to any alternative travel arrangements offered by the Supplier/Principal, but we will have no further liability to you.
OUR RESPONSIBILITY FOR YOUR BOOKING
1. We act as a booking agent on behalf of the Supplier/Principal. As such, we accept no responsibility for the acts or omissions of the Supplier/Principal or for the accommodation, on-site facilities or other travel arrangements provided by them.
2. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the travel arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected).
3. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Golf Holidays Direct T&C

GOLF HOLIDAYS DIRECT LIMITED